Return Policy

we want you to be completely satisfied with your purchase. If for any reason you're not, we offer a hassle-free return policy within 7 days of delivery. Please note that the product must be in its original condition, with all original packaging and tags intact. To initiate a return, please contact our customer service team at contact-us@painfree-usa.com within 7 days of delivery. We'll provide you with a return shipping label and instructions on how to return your item. Once we receive the returned item, we'll issue a full refund to the original payment method. Exceptions may apply, so please review our full return policy on our website or contact us for more information.

Refund Policy

we strive to process refunds as quickly as possible. If you initiate a return within the designated 7-day timeframe, we aim to issue a refund within 7 days of receiving the returned item. Please note that it may take an additional 2-3 weeks for the refund to appear on your credit card or bank statement. In some cases, it may take up to 30 days for the refund to be fully processed and reflected in your account. We appreciate your patience and understanding. If you have any questions or concerns about your refund, please don't hesitate to contact our customer service team.